Frequently Asked Questions

Do you require a deposit?
RTO National requires your first and last month's payment prior to delivery of your building. Your last month payment is held in deposit and applied to your last payment in your contract or payoff amount.
When do my payments begin?
If your contract is dated October 2, 2017 and beyond, your payment will be due one month from the date the building was delivered. During checkout, you will select one of the following three options on how you would like to receive monthly payment reminders: via text, via email or via coupon book.
If your contract is dated prior to October 2, 2017, your first payment will be due on the 5th of the month following the delivery of the building. The delivery person will provide you with the first payment coupon and you will receive a payment coupon book in the mail to use for all future payments.
Can I purchase the storage building after I have entered a FlexLease Contract with RTO National?
You can pay off your contract at any time with no penalties. RTO National applies a discount to your FlexLease agreement based on the term of your FlexLease agreement and the number of payments you have made. Please refer to your FlexLease Agreement for details.
What if something happens and I can no longer pay for my storage building?
A FlexLease contract is a month to month FlexLease Agreement. You can terminate your contract at any time. Just call us and we will schedule a convenient time to retrieve the storage building.
Do you report to credit agencies?
Since your FlexLease Agreement is a monthly lease contract, we do not report to credit agencies. Credit reports are not requested or reviewed to determine eligibility.
Do I have to wait for an approval to participate?
No. We give instant approval with completion of all lease information and receipt of your initial payment with a credit card or check.
What are my options for making monthly payments?
We have 4 convenient ways to make your monthly FlexLease payment: (1) Online at, (2) by phone at 703-857-4385, (3) by mailing your coupon to the address found on your coupon book or (4) by calling customer service at 877-577-2034. If you do not have your account number and would like to pay by phone or online, please email customer service at and they will provide your account number.
Why purchase a liability damage waiver?
As part of your FlexLease, you are responsible for completing your FlexLease contract if something happens to your unit. For example, if a tree falls on your unit, it is stolen or burns, you are responsible for fulfilling your contract. The liability damage waiver or LDW covers the remaining amount owed on the unit under these circumstances. You would not own your home or a car without protection, so why do so with your storage building. This is a great way to get the protection you need with no deductible.