Customer Success Plans

RTO National strives to keep our dealers and customers happy and exceed their expectations. Take care of your customers and life is simple.

From day one, how do we help our customers get off to a good start?

We do not require the customer to make their rent payment until up to one month after the date of delivery. By providing an extended period, we make sure the customer has plenty of time to get their cash flow in order and their account off to a good start. Not to mention we provide 5 easy ways to pay – online, by phone, by mail, bank draft, or calling customer support – more ways than anyone in the industry.

So how do we help keep our customers current?

After making 12 rental payments, RTO National allows for all customers who are behind to catch-up, for free. This can be used once per year. For customers that communicate and work with us, but just can’t get current, we will adjust all past due dollars after the customer has completed three (3) minimum monthly payments on time. It’s a partnership, we both make commitments, we both stick to them.

We can’t predict when events will cause a disruption in our life. So when it happens, how can we help?

What if a customer passes away? How can we help the family?

If a customer passes away, RTO National will allow a spouse or child to assume the contract, potentially saving the family substantial previously paid rent that otherwise would be lost.

What if an accident or health care issue places a customer in the hospital?

If a customer must enter the hospital for long-term care (over 21 days) and has paid over 12 payments on time, RTO National will give the customer up to 2 months of free time to get back on their feet.

What if a customer loses their job?

If a customer loses the job they had when they entered into our rental agreement and have made over 12 payments on time, RTO National will provide up to 2 months of free time. Everyone needs some breathing room when bad things happen in life.